Service Enabling and Service Delivery

Are you facing the challenges of changes in business processes and service delivery to your customers ?

Group 2000 has decades' worth of experience developing and implementing ICT services in very demanding sectors. The many standard features in our Service Component Architecture (SCA) are based on this experience. By adding high level customisation we ensure that all of our clients' demands are met. That’s how Group 2000 aligns established workflows and streamlines communications between your business and ICT. By making very complex and large ICT infrastructures easy to grasp, while at the same time integrating various ICT products into single solutions, we help you to reduce time and cost.

Service enabling and service deliveries tend to change during their life cycle, mostly because of technological innovation and customer demands. As a result there is an increasing demand for all businesses to add or update their business processes. The time to market for these changes is decreasing.

Customisation of the SCA is possible because of various additional modules offered by Group 2000. These modules can easily be integrated into − and reused after deployment within − your existing ICT structure. This makes outsourcing or out-tasking your projects easier, allowing you to focus on your core business.

ICT Services delivers value added services and solutions for business processes using a Service Enabling Platform (SEP). The Group 2000 SEP converged services platform provides readily pluggable components for next generation Service Delivery.

The Group 2000 ICTS portfolio features several flexible solutions for these markets, allowing our customers to stay on top of their business. Our strongest attribute is the full system integrator role we play in this domain. 

To simplify ICT integration and provide support for all kinds of business, the Group 2000 SEP gives several companies the opportunity to meet the latest demands for many different business support systems. To simplify your ICT infrastructure, flexibility is guaranteed in future changes while costs will be reduced. This flexibility and cost reduction are applicable to the total chain management of your business.

In the years to come, integrating state of the art technologies beyond the boundaries of current technical domains, such as the utility and enterprise markets, will become more important.

Group 2000 is THE differentiator in the ICT infrastructure vendor market, and is constantly innovating these products to meet the latest market demands and achieve full customer satisfaction. 

Let us be your partner in the evolving world of ICT service enabling.

By using Group 2000 SEP you will meet market demands and your business demands will enjoy the following benefits:

• Easy delivery and management of services
• Rapid creation of new services
• Generating revenues from day one
• Implementation of a pay-as-you-grow business model
• "One-time" integration using open standards
• The certainty of a safe technology evolution path

Create your extra mile with the Group 2000 Service Enabling Platform!

The Enterprise Service Bus

The Enterprise Service Bus (ESB) provides fundamental services for more complex architectures. For example, an ESB incorporates the features required to implement a Service Oriented Architecture (SOA).
In general, an ESB can be thought of as a mechanism that manages access to applications and services (especially legacy versions) to present a single, simple, and consistent interface to end-users via web or forms based client-side front-ends.

The Enterprise Service Bus is an architectural pattern that can be used to simplify communication between service users and service providers. To do this, the ESB provides an interface to the service users and routes it to the interface provided by a service provider. The ESB's key features are:

• Serving as an intermediate between users of services and service providers
• Standardizing communication between users and service providers
• Transforming data between users and service providers
• Orchestrating handling of user requests and distribution or services
• Monitoring user requests and reporting service usage (including check against SLA)

Typically communication using ESB between the presentation layer (front-end) and the business layer is done by means of SOAP (synchronous) or JMS queues (asynchronous). By using SOAP, SLA management becomes much easier.

In essence, ESB does for distributed heterogeneous back-end services and applications and distributed heterogeneous front-end users and information consumers what middleware is really supposed to do:

• Hide complexity
• Simplify access
• Allow developers to use generic forms of query
• Facilitate access and interaction
• Handle the complex details in the background

The key to ESB's appeal, and possibly also its future success, lies in its ability to support incremental service and application integration as driven by business requirements, not as governed by available technology.

Group 2000 promotes ESB as a way to meet the challenges of integrating applications and provide a single, unified architecture that can:

• Distribute information across an enterprise quickly and easily
• Mask differences among underlying platforms, software architectures, and network protocols
• Ensure information delivery even when some systems or networks may go off-line from time to time
• Re-route, log, and enrich information without requiring for applications to be rewritten
• Provide incremental solution implementations in such a way that enterprise services and applications need not change immediately or all at once

According to Group 2000, "ESB is not a new software product – it's a new way of looking at how to integrate applications, coordinate resources, and manipulate information."

Enterprise Service Bus