Group2000 Database Management

Within your organization, databases are crucial and directly linked into your primary business process. Mainly in company critical environments, you want to be sure that your databases have an excellent performance and show data integrity and correctness. This process is not common, especially when it comes to database performance and the risk of losing data and integrity. Even as criticalis the application and database upgrade when the performance is not in line and maintenance is not accomplished. A lot of companies are missing the necessary skills to maintain their databases, because Database Administration (DBA) is a job for specialists.

The solution is to outsource these DBA tasks. Our customers benefit from the highly skilled professionals that will become available to your company and maintenance will be guaranteed once you have outsourced your DBA tasks to Group 2000. By constantly monitoring the capacity and performance of your databases, problems will be detected and solved even before end-users will have noticed. By outsourcing your DBA activities you are ensured of the best knowledge and maintenance practices.

Database (remote) management and the Group2000 Service Level Agreement

If you want the benefits of the Group2000 SLA, we ensure your business by an excellent performance, based on our SLA. This insurance will be delivered to you by the adopted Database management services in our SLA.          

• Proactive management:(5/8 or 24/7 monitoring en fixed routine checks,inventory management of your database systems).
• 1^st line maintenance:Helpdesk open from 08.00 – 17.30
• 2^nd en 3^rd line maintenance: (Optional) remote and onsite support by our DBA specialists.
• Incident management: (Optional) Incident service, remote and onsite support by our database specialists.
• License management:(Optional) manage the complete database lifecycle.
• Report management: (Optional) Management information about availability, changes, performance, problem & incident management, trends, etc.
• Fixed monthly fee per month: All services in one flexible to manage package based on your choices.
   

Conclusion:

The Group2000 maintenance service for your database environment delivers the quality you need. Due to our flexible SLA you stay in control and you don’t have the difficulties and concerns of managing your most important information source within your company. The Group2000 SLA can be updated in any way according to your wishes and demands. Our pricing belongs to one of the most competitive and is very flexible.